Effective date: September 9, 2026
These Terms of Service ("Terms") govern your use of the LaundryGo website, mobile application, and Facebook Messenger channel (together, the "Platform") and the laundry pickup-and-delivery service ("Service") operated by [LaundryGo Inc.] ("LaundryGo," "we," "us," or "our"). By booking a pickup, creating an account, or otherwise using the Platform, you ("Customer" or "you") agree to be bound by these Terms. If you do not agree, do not use the Platform.
LaundryGo connects you with independently operated partner laundry facilities ("Partners") and arranges pickup and delivery through LaundryGo riders. LaundryGo is the party you contract with for the Service as a whole; the Service Disclaimers and Limitation of Liability sections below explain how responsibility is allocated between LaundryGo, our Partners, and you.
LaundryGo provides scheduled pickup, wash-and-fold or dry-cleaning processing (performed by Partners, not by LaundryGo directly), and delivery of laundry within our designated service zones in Cebu City.
The Service is currently available only within the following zones: IT Park / Lahug, Mabolo / Banilad, and Guadalupe / Capitol Site, Lapu-Lapu, (each, a "Zone"), or such other Zones as LaundryGo may add from time to time. An address outside all current Zones is not eligible for booking; LaundryGo may offer a waitlist for such addresses, which is not a guarantee of future service.
LaundryGo offers three service tiers, each with different pickup and delivery timing: Same-Day (booking must be confirmed before the daily cutoff of [9:30 AM] Philippine Time; pickup and delivery occur the same day), Express (next-day delivery), and Regular (delivery within 48 hours). Actual pickup and delivery occur only within the time windows you select at booking. Windows are estimates dependent on traffic, weather, and rider availability, not guaranteed arrival times to the minute.
Bags are weighed and, where applicable, sized at pickup. If your load exceeds the size or weight you selected, our rider will confirm the correct size or any applicable overage charge with you before proceeding. Continuing with pickup after this confirmation constitutes your agreement to the adjusted charge.
All prices are displayed in Philippine Pesos (₱) and are inclusive of pickup and delivery within your Zone unless otherwise stated. Prices are subject to change; the price shown at the time you complete a booking is the price that applies to that order.
You may pay by any of the following methods:
You are responsible for ensuring payment is completed by the method you select. LaundryGo reserves the right to hold delivery of an order pending confirmation of payment where an online or manual payment has not yet been verified.
You may cancel or reschedule a booking free of charge up to [X hours] before the start of your scheduled pickup window. Cancellations after that point, or a missed pickup where you are not reasonably available at the address provided, may be subject to a cancellation or dry-run fee of [₱amount or % of order value].
An order may be created by you directly through the Platform, or entered on your behalf by LaundryGo staff based on a phone call, Messenger conversation, or in-person request. Orders entered by staff on your behalf are subject to these same Terms from the moment they are confirmed with you, whether or not you have created an account.
LaundryGo arranges laundry processing through independent Partner facilities. LaundryGo does not itself wash, dry, iron, or dry-clean any item; Partners perform this work using their own equipment, staff, and processes. LaundryGo's role is to select and coordinate with reputable Partners and to arrange pickup and delivery.
While our Partners are expected to exercise the diligence of a competent laundry or dry-cleaning provider, LaundryGo does not guarantee complete removal of any stain, guarantee against natural fabric wear, shrinkage, or color transfer inherent to a garment's fabric or existing condition, or guarantee a specific cosmetic outcome. Garments made of delicate, vintage, hand-dyed, or non-colorfast material carry an inherently higher risk of an unsatisfactory result regardless of the care taken, which is why declaring such items at booking (Section 3) matters.
Partners are independent businesses, not employees or agents of LaundryGo. LaundryGo is not liable for a Partner's acts or omissions beyond what is set out in Section 5, and nothing in these Terms makes LaundryGo a guarantor of a Partner's work beyond that limitation.
LaundryGo does not guarantee that the Platform will be available, uninterrupted, or error-free at all times. We are not liable for a booking you are unable to complete, or a notification you do not receive, due to an outage, maintenance window, or issue with a third-party service (including Google Maps, PayMongo, or Facebook Messenger) that the Platform relies on.
LaundryGo is not liable for a delay or failure to perform caused by an event beyond our reasonable control, including severe weather, flooding, typhoon or other natural disaster, government-ordered lockdown or curfew, strike, power or telecommunications outage, or civil disturbance, provided LaundryGo and its Partners exercised reasonable care under the circumstances.
Nothing in this Section limits or waives LaundryGo's liability for fraud, bad faith, willful misconduct, or gross negligence, which cannot be waived under Philippine law regardless of any contrary term. This Section applies only to liability for ordinary negligence and only to the extent permitted by law.
LaundryGo and its Partners undertake to exercise the diligence of a good father of a family (ordinary diligence) in the handling, transport, and processing of your items. This is the standard applicable to a service and storage arrangement of this kind under the Civil Code of the Philippines, distinct from the extraordinary diligence required of a common carrier of goods for hire.
If an item is lost or damaged while in LaundryGo's or a Partner's custody due to ordinary negligence, and you report the loss or damage within [24] hours of the scheduled or actual delivery time (whichever is later) as described in Section 5.4, LaundryGo's liability is limited, at LaundryGo's option, to either (a) the cost of repair or professional cleaning of the affected item, or (b) an amount not exceeding the lesser of the item's fair market value at the time of loss or damage, or [five (5) times the service fee paid for that item / a fixed cap amount]. LaundryGo is not liable for incidental, consequential, or special damages, including loss of use or sentimental value, except to the extent such exclusion is not permitted by law.
The cap in Section 5.2 applies unless you declared a higher replacement value for a specific item at booking or pickup and LaundryGo expressly agreed in writing to a higher liability limit for that item, which LaundryGo is not obligated to do. LaundryGo is not liable at all for cash, jewelry, electronics, documents, or other valuables left in pockets or bags contrary to Section 3, or for damage to an item you failed to disclose as delicate, dry-clean-only, or otherwise requiring special handling where that non-disclosure caused or contributed to the damage.
A claim for loss or damage must be reported to LaundryGo through the app, Messenger, or [support contact] within 24 hours of delivery. LaundryGo is not obligated to consider a claim reported after this window, since the condition of an item becomes materially harder to verify against our pickup and delivery handoff records the longer the delay.
LaundryGo is not liable for consequential loss arising from a delayed pickup or delivery within a reasonable margin of the selected window (e.g., traffic, weather, or volume-related delay), provided you are notified within a reasonable time. Section 4.4 (Force majeure) applies to delay caused by events beyond LaundryGo's reasonable control.
If a completed order is not claimed or a redelivery is not arranged within [14/30] days of the scheduled delivery date, and LaundryGo has made reasonable attempts to contact you, LaundryGo may treat the items as abandoned and dispose of or donate them without further liability to you.
LaundryGo collects the personal information necessary to fulfill your order — name, phone number, address, and payment confirmation details — and uses it only for booking, delivery, payment processing, and customer support. We do not sell your personal information. Where the Data Privacy Act of 2012 requires it, LaundryGo will provide a separate, fuller Privacy Notice describing your rights as a data subject and how to exercise them; this section is a summary, not a substitute for that notice.
LaundryGo may refuse, cancel, or suspend service to any Customer for reasons including suspected fraud, repeated no-shows or cancellations, abusive conduct toward LaundryGo staff or Partner staff, or a request that would require LaundryGo or a Partner to violate the law. You may stop using the Platform at any time; Terms already accepted for a placed order continue to apply to that order.
LaundryGo may update these Terms from time to time. Material changes will be posted on the Platform with an updated effective date at least [7] days before taking effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of the Philippines. Before filing any claim, you agree to first attempt to resolve the dispute directly with LaundryGo through [support contact]. Any dispute not resolved this way shall be subject to the exclusive jurisdiction of the courts of [Cebu City], without prejudice to any mandatory consumer protection remedy available to you under the Consumer Act of the Philippines (R.A. 7394) or other applicable law.
Questions about these Terms can be sent to [LaundryGo Messenger page].
By tapping "I Agree" at booking, you confirm you have read and accept these Terms of Service.