Our On-Time Guarantee

We give you a pickup window and a delivery window when you book. If we miss either one, you get ₱100 off your next order — automatically, no forms, no asking twice. Here's exactly how it works:

• Your booking confirmation shows a pickup window and a delivery window (e.g. 2:00–4:00 PM).
• If our driver doesn't arrive within that window, the guarantee is triggered.
• The ₱100 credit is applied to your account automatically within 24 hours, ready to use on your next order.
• The credit is valid for 90 days from when it's issued.
• This guarantee covers pickup and delivery timing only — it doesn't cover wash/fold turnaround time.
• One exception: if we can't complete pickup or delivery because of something on your end (nobody available at the address during the window, wrong address given, no building/gate access), that doesn't trigger the guarantee. We'll reach out to reschedule instead.
• Severe weather (PAGASA Signal No. 2 or higher, or flooding) also doesn't trigger the guarantee. We'll message you and move your order to the next available window at no cost.

That's the whole policy — nothing else applies beyond what's written here.